FAQ's
Orders & Processing
How long is processing after placing my order ?
- Processing can take up to 2-3 business days before your order is sent for delivery.
Shipping & Delivery
How long does it take for me to receive my order ?
- Shipping is normally 2 to 7 business days on domestic orders.
Refunds & Exchanges
Do you offer refunds ?
- We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, CHERELLA COLLECTION reserves the right to refuse all returns, reshipments and refunds. If there's a problem with your order, please reach out to customer care contact@cherellacollection.com We aim to respond to all requests within 72 hours.